Frequently Asked Questions

 
 
  • I lost my key. Where can I get a replacement?

    You may purchase a key directly from us by visiting our Web Store.

  • My earring slides have holes instead of slits. Can I buy the new slides?

    Every so many years we need to update and redesign long time favorites. Unfortunately, the newer earring slides are part of the product redesign for one of our jewelry boxes. We do not sell or stock individual earring slides. Our finished products are only shipped directly to QVC from the factory. We apologize for any inconvenience this may cause.

  • Do you sell replacement parts?

    Unfortunately, we do not stock or sell replacement parts for items, as our finished products ship directly from the factories to QVC.

  • My jewelry tarnished inside the Silver Safekeeper - what could be the cause?

    Sometimes we have found that a customer will report that their jewelry has tarnished while being stored in our Silver Safekeeper This happens very rarely, but it has always been the same issue that we and the customer find has caused this to happen. Many customers will clean their silver jewelry before placing it in their brand new silver Safekeeper. We always caution, be careful what jewelry cleaner you use because certain jewelry cleaners can actually cause tarnishing if not rinsed and removed thoroughly from the jewelry piece. Many silver cleaners contain sulfur, which removes tarnish but can also cause tarnishing if it remains on the jewelry. What we have found is that the customer has always cleaned their jewelry first and stored it in the silver Safekeeper in each instance, each person did not thoroughly remove the cleaner from the jewelry. This causes rapid re-tarnishing when stored in an air-tight box. We always recommend using a silver polishing cloth as the best method for cleaning silver jewelry. However, if you choose to use a liquid or paste to clean your jewelry, make sure you rinse thoroughly each piece, for several minutes under running water in order to make sure there is no cleaner residue left on your jewelry. Please make sure your Silver Safekeeper jewelry boxes are closed tightly to prevent air from leaking in, as that can also cause your jewelry to tarnish.

    One last thing we have found can affect the luster of your jewelry is perfumes, lotions and hairspray. Each has chemicals in them that can possibly react with your metals. We recommend always being careful to keep your jewelry clean and away from these things.

  • How do I install the rollout refrigerator tray?

  • Is your Silver Safekeeper Lining ok for all jewelry types?

    Our Silver Safekeeper - Anti Tarnish lining is made with safe and natural elements. It is safe for all jewelry types: silver, gold, gemstones, costume jewelry and pearls.

  • My purchase from QVC arrived damaged- can you replace it?

    Please call QVC right away, and ask to exchange or return the item. Unfortunately, we do not stock items and ship directly to QVC from the factories. We do not have inventory to send you a replacement, but QVC should be able to replace it or give you a refund. Again, we apologize for the inconvenience and want you to know we are sincerely sorry you had any problems.

  • Do you ship outside the United States of America?

    At this time, we do not ship Clearance Rack items outside of the United States. If you?re ordering from QVC or QVC UK you will need to check with them regarding their shipping policies

  • Can my standing Silver Safekeeper cabinet be turned into a wall mount version; do you sell a conversion kit?

    We do not sell a conversion kit for the cabinet. However, we have heard of customers consulting with a carpenter to have their standing cabinet mounted to the wall. We would suggest you look at the wall mounted version that we offer on QVC- Item # H1043.

  • How do I install one of your wall hanging items?

  • Where can I get more of your hangers?

    Unfortunately, due to the rising cost of petroleum around the world, the cost to produce these hangers is too high. We are sorry we are not able to offer them anymore. We really loved them too.

  • I have an idea for a product. What should I do?

    I created The Hero or Zero App just for this reason, to help guide you through the steps after you have an idea. The app allows you to take my quiz to see how your idea ranks, and provides tips from me on what can potentially make your idea a Hero. If you score high enough on the quiz, you can have a chance to submit your idea directly to ME for review!

    Google Play App Store
     

    We do not accept unsolicited packages. So please do not send me any prototypes, samples etc. without being asked. If you would like to share your product idea, please do so through my website or Hero or Zero App. We will let you know if we’re interested in receiving a sample.